Notification F. No. IBBI/2026-27/GN/REG144, Dated 01.06.2026
The Insolvency and Bankruptcy Board of India (IBBI) has amended the IBBI (Grievance and Complaint Handling Procedure) Regulations, 2017 to streamline the framework for addressing grievances and complaints under the Insolvency and Bankruptcy Code, 2016 (IBC).
The amendments seek to align regulatory provisions with the Code and introduce greater procedural flexibility in complaint handling.
1. Definition of “Service Provider” Aligned With the IBC
The amended regulations align the definition of “service provider” with Section 3(31A) of the Insolvency and Bankruptcy Code, 2016.
This amendment ensures consistency between the grievance and complaint handling framework and the statutory definitions prescribed under the Code.
2. Complaint Filing Form to Be Notified by the Board
A key procedural amendment replaces the prescribed complaint filing form contained in the Regulations with a framework under which the relevant format shall be:
- Notified separately by the IBBI; and
- Updated from time to time as required
This change enables the Board to revise procedural formats more efficiently without undertaking formal amendments to the Regulations.
3. Form A Omitted From the Regulations
The amendments also omit Form A from the existing regulations.
The omission forms part of the broader shift towards a flexible format-notification mechanism, allowing the Board to prescribe and update complaint-filing requirements through separate notifications or circulars.
4. Greater Procedural Flexibility in Complaint Handling
By moving away from rigid statutory forms and adopting Board-notified formats, the amended framework provides greater flexibility in:
- Filing of grievances and complaints;
- Updating procedural requirements;
- Improving administrative efficiency; and
- Responding to evolving regulatory and operational needs.
5. Objective of the Amendments
The amendments aim to strengthen and streamline the grievance and complaint handling mechanism under the Insolvency and Bankruptcy Code.
By aligning key definitions with the Code and introducing a more flexible framework for complaint-filing formats, IBBI seeks to improve regulatory efficiency, simplify procedural compliance, and enhance the effectiveness of grievance redressal and complaint management processes within the insolvency ecosystem.
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