FAQs; Dated: 16.07.2025
The Securities and Exchange Board of India (SEBI) has issued a detailed set of Frequently Asked Questions (FAQs) to guide investors on various service requests processed by Registrar to the Issue and Share Transfer Agents (RTAs). These FAQs aim to bring greater clarity and consistency in investor services for securities held in both physical and dematerialised (demat) modes.
1. Key Areas Covered in the FAQs
The FAQs address common investor queries related to a wide range of service functions performed by RTAs, including:
- Registration and Updation of PAN
- Nomination and Change in Nominee Details
- Updating Contact Details – such as email ID and mobile number
- Updating Bank Account Details – for dividend and redemption payments
- Signature Mismatch or Update – rectification and attestation procedures
- Change of Name – due to marriage, legal change, etc.
- Dematerialisation & Rematerialisation – of securities from physical to demat form and vice versa
- Transmission of Securities – in case of death of security holder
- Transposition Requests – change in order of holder names
- Grievance Redressal Mechanism – for unresolved or pending service issues
- E-voting Process – for securities held in physical and demat formats
2. Objective and Benefits
The release of these FAQs is part of SEBI’s investor-centric regulatory approach and aims to:
- Empower investors with accessible information on key service processes
- Streamline interactions between investors and RTAs
- Promote transparency and accountability in the securities servicing ecosystem
- Ensure uniformity in handling investor requests across different RTAs and intermediaries
SEBI encourages all investors, RTAs, and intermediaries to refer to this FAQ document to ensure compliance with the prescribed procedures and to enhance the overall investor experience.
Click Here To Read The Full Update
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